At Petz and Pet, we strive to provide you with the best products and a seamless shopping experience. As an Amazon affiliate, all purchases made through our website are subject to Amazon’s refund and returns policy. Please review the following information to understand how refunds and returns are handled.

Amazon Refund and Returns Policy

1. Returns

– **Eligibility**: Most new, unopened items sold and fulfilled by Amazon can be returned within 30 days of delivery for a full refund.
– **Process**: To initiate a return, visit your Amazon account, navigate to your orders, and select the item you wish to return. Follow the instructions provided by Amazon to complete the return process.
– **Condition**: Items must be returned in their original packaging and condition. Certain items, such as perishable goods, hazardous materials, and personal care products, may have different return requirements.
– **Refunds**: Once your return is received and inspected by Amazon, your refund will be processed and automatically applied to your original method of payment. Refund processing times may vary.

2. Exchanges

– **Product Exchanges**: If you need to exchange an item, you can process this through your Amazon account. The exchange process follows the same steps as returns, and Amazon will provide instructions on how to proceed.

3. Damaged or Defective Items

– **Reporting**: If you receive a damaged or defective item, contact Amazon customer service immediately. They will provide you with instructions on how to return the item and receive a replacement or refund.
– **Resolution**: Amazon typically handles damaged or defective items promptly and ensures you receive a satisfactory resolution.

4. Return Shipping Costs

– **Responsibility**: In most cases, Amazon will cover the cost of return shipping if the return is due to an error on their part (e.g., incorrect item, defective product). For other returns, the cost of return shipping may be deducted from your refund.

Additional Information

– **Non-Amazon Sellers**: If you purchase an item from a third-party seller on Amazon, the return and refund policies of that specific seller will apply. Be sure to review the seller’s policies before making a purchase.
– **Amazon Customer Service**: For any questions or assistance regarding your order, returns, or refunds, please contact Amazon customer service directly through your Amazon account.

Contact Us

If you have any questions or need further assistance, feel free to contact us at info@petzandpet.com. While we do not handle returns and refunds directly, we are here to guide you through the process and ensure you have a positive shopping experience.

Thank you for shopping with Petz and Pet. We appreciate your business and are committed to providing you with the best service possible.